Outdoor Retreats
Contact Us
Outdoor Retreats provides self catering holiday accommodation in the Brecon Beacons National Park and Merthyr Tydfil.
Our Self-
Local produce markets and farm shops allow for budding foodies to cook up their own culinary masterpiece, by utilising fresh and local ingredients. If this sounds like your perfect holiday haven, then our self-
E-
Telephone: 07714 719441
Outdoor Retreats © All rights reserved. Cookies & Privacy Policy | Terms of Use View Web Design
Terms of Use
Terms & Conditions
General:
By booking a stay at one of our properties you are entering a binding contract with the Outdoor Retreats and owner Joe Scott which is subject to these terms and conditions. References to ‘us’ & ‘ours’ refer to Outdoor Retreats and owner Joe Scott, and ‘you’ & ‘yours’ relate to the person making the booking plus all members of the holiday party. It is your responsibility to make all those members aware of our Terms & Conditions.
Booking:
Usually you must be over 21 years of age at the time of making a booking. You must have the authority & responsibility to accept all the conditions on behalf of all other party members. We reserve the right to refuse a booking.
Group bookings and special arrangements:
For large group bookings or if you or members of your party are under 21, or for any other special arrangements, please contact us to see if we can accommodate you.
Reservations and deposits:
Reservations can made by phone, email or preferably via our online booking system. We will confirm the reservation by email. A 30% deposit must be received within 7 days of a reservation, otherwise the reservation will be cancelled. We will confirm a booking by emailing a written confirmation of booking. You must check this and notify us of any errors immediately.
Payment:
By online booking payment gateway, bank transfer or cheque made payable to Joe Scott. After a deposit has been paid the balance is to be paid in full 6 weeks before the holiday is due to start. If you book your holiday less than 8 weeks before it is due to start you must pay the full cost of the holiday at the time of booking. It is the guests responsibility to pay the final balance when it becomes due, and although every effort will be made to email them at the time we are under no obligation to do so as emails sometimes go astray and we may not be aware this has happened..
Damage / Security Deposit:
There is normally no Noise/damage/security deposit for family groups or returning visitors, although we expect any damage to be acknowledged and paid for. We may require a security deposit to be paid in cash on arrival or by PayPal/bank transfer in advance from larger groups or for specially arranged holidays. This is refundable within 48hrs of the end of your holiday less any payments for damage, returning left belongings, excess cleaning required, or charges for dealing with noise complaints etc. Dan y Coetir Lodge is situated in a residential area and our relationship with our neighbours is extremely important to us, Noise, Disturbance and loud parties will not be tolerated and can lead to the immediate cancellation of your booking without refund.
Cancellations and changes:
If you cancel your holiday more than 6 weeks before it is due to start, we will retain your deposit, but will return any remaining balance paid. If you cancel your holiday less than 6 weeks before it is due to start, we will retain all monies paid to us. However we will try to rebook the holiday and if successful we will refund you your payment, less the deposit. We strongly advise that holiday cancellation insurance is purchased.
We may be able to arrange to change the booked dates of your stay but all additional costs due to the changes must be paid for by you.
Number of guests:
The number of guests staying at one of our properties must not exceed that stated for the property except by prior arrangement. If it does, we will deny you access, or ask you to leave before the end of your holiday. We will treat your holiday as having been cancelled, and you will not be entitled to a refund of your holiday monies or any compensation.
Arrival/departure:
Arrival time is 4pm on the first day and departure time is 10.00am on the last day, except by prior arrangement. You are responsible for informing us of late arrival so we can arrange entry should we or our representative be unable to greet you on arrival. If you do not contact us and have not arrived by noon on the day following your expected arrival date we will treat your holiday as having been cancelled by you and you will not be entitled to a refund.
Covid 19
Government Guidance Suggests the following:-
People staying in accommodation that have symptoms of Covid 19
- Guests should not arrive if they have a temperature, feel unwell or display symptoms of Covid 19
- If you or someone within your group displays any of the above you will need to inform the accommodation provider immediately
- Self-
isolate in order to minimise any risk of transmission and request a test - If you are confirmed to have Covid 19 you should return home if you reasonably can
- You should use private transport and only drive yourself if it is safe to do so
- If you cannot reasonably return home (for example you are not well enough or do not have the means to arrange transport)your circumstances should be discussed with an appropriate health care professional and, if necessary, the Local Authority
Dan Y Coetir – Terms and Conditions – Covid 19
In the unfortunate event you or someone in your group has tested positive for Covid19 and you/they are not able to safely return home to their main residence then the following will apply:-
- Firstly a positive test result or written doctors note will need to be provided
- We will then reduce the cost of the additional 14 day stay to our minimum charge
- We will also provide you with additional bedding/towels and cleaning supplies, these will be delivered via the Garage at a specified time, you will use the bags provided for laundry
- We will also provide you with much needed additional help i.e. delivery of essentials and medication, we will also be on hand in the event you require additional help within reason. Payment for essentials can be discussed via e-
mail/text or over the telephone and will be adapted to suit you as best possible i.e. PayPal/invoice etc - If we suspect misuse of this policy I.e. guests are not self-
isolating, we reserve the right to cancel your booking immediately without refund including any previously agreed isolation period at any time.
Up Coming Guests
- For our Guests who would be due to stay at Dan Y Coetir Lodge during the current Guests self-
Isolation period we will endeavour to find alternative accommodation and in the event this is not possible you will be fully refunded
These are unprecedented times and we ask that you bear with us as we try to find the best way to move forward..
- Guests should then follow Government guidance on dealing with possible or confirmed Coronavirus (Covid19)infection
- Once you and if appropriate your family/extended Household/Support Bubble has finished the required self-
isolation period you should return to your main residence and continue to follow the Government guidance on self- isolation/household isolation and social distancing
Pets:
Well behaved family pets are welcome, however pets should not be left alone within the property.
No Smoking:
Strictly no smoking or e-
No Naked Flames / No Candles:
No open fires or candles in the property.
Guests’ obligations:
You must keep all furniture, fittings, and effects both inside and outside the property in the same state of repair and condition as at the start of the holiday. Loss, breakages and damage must be reported and will have to be paid for unless of a minor nature like occasional breakage of crockery. Please report any malfunction of equipment immediately so we can arrange a prompt repair.
While you are resident in the property you must take all reasonable precautions to keep it safe and secure. Report lost keys or other security issues to us immediately.
You must leave the property clean and tidy. Excess cleaning will be charged.
Towels must not be removed from the property. Please bring your own beach towels. You must behave considerately towards others, to us and our representatives, to neighbours and the community, wildlife, livestock and property. Offensive, rude or dangerous behaviour will not be tolerated. We reserve the right to bar you from the property without refund or any other liability if in our reasonable opinion your behaviour is unacceptable. Further, should we reasonably believe you are likely to act in such a way, we reserve the right to bar you from the property without refund or any other liability.
Owners access:
You must allow us, or anyone representing us, access to the property and grounds at any reasonable time during your holiday.
Cancellation and changes by us:
Once we have issued a written booking confirmation we will do our best not to make any changes to your booking. We undertake to inform you promptly of changes. In the unlikely event of cancellation of your holiday, we will refund all monies paid but will have no further liability or obligation.
Liability:
Personal belongings are the responsibility of guests themselves. We accept no liability for any accident, loss or damage to property or persons or pets or vehicles (including their contents) whilst on the premises. We will not be responsible for failure of services beyond our control.
Children must be supervised at all times.
Complaints:
Your holiday enjoyment is very important to us and we do all in our power to ensure it. Complaints must be reported immediately. You are responsible for telling us about problems and giving us the opportunity to put things right.
Website accuracy:
We do everything we can to ensure the accuracy of our information, especially on our website. We accept no liability for changes, or for changes to amenities and local activities, including those listed in our literature. Distances are approximate.
